FAQs. General Information
My items arrived dead or damaged
The standard guarantee on all animals shipped is to replace 100% of any D.O.A. (Dead On Arrival). The shipping price is non-refundable or guaranteed in any way. Proof of D.O.A. is required within 1 hour of delivery in the form of a clear picture or video, in the unopened bag.
Delay in the delivery of the package, beyond our control, caused by but not limited to weather, holiday, delays by the Carrier(USPS, UPS, FedEx, DHL, etc) are not be covered by our D.O.A.
Failing to pick up or sign on the first delivery attempt, the buyer relinquishes the guarantee. Guarantee is not continuous, replacements can only be sent once. Canceled orders before shipping can choose different in-stock items or an account credit toward your next purchase. Theft, damage, destruction, confiscation or other problems beyond our control are not guaranteed.
Policy for preordered shrimp?
Preordered shrimp do not include a DOA policy like our own shrimp. Preorders are essentially transhipped orders directly from our supplier, but without the headache of paperwork and dealing with customs.
Aquarium ordering and shipping
Inspect the packaging before you sign for the delivery. The delivery driver may insist on your signature first, but you have the right to inspect the package.You must inspect each package carefully and if there is any damage to any of the packaging, email firstname.lastname@example.org immediately. Take photos of the damage, box, aquarium, etc and send those along with your email.
Do not sign for the shipment until you have talked to an Aquarium Creation member. He or She will determine the best course of action to ensure your satisfaction. Again, please inspect each package regardless of anything the delivery driver may say to you.
Do not have someone else accept the shipment unless they are familiar with these procedures and what the aquarium will look like. IF A NEIGHBOR, RELATIVE, OR EMPLOYEE SIGNS FOR THE SHIPMENT AS BEING IN GOOD SHAPE, YOU LOSE THE SAME RIGHTS AS IF YOU HAD SIGNED FOR IT YOURSELF.
Hopefully, your merchandise will never be damaged. Aquarium Creation does everything possible to guarantee safe delivery of your aquarium. You can assure satisfaction by following these simple guidelines. If you have any questions regarding these procedures, please email us at email@example.com for more information.
Do you ship to Hawaii, Alaska and Internationally?
Free shipping promotion
How will the item look?
Is Expedited shipping available?
What type of shipping is available?
When do you ship?
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How do I request an exchange?
How do I request a refund?
Can you help me setup a shrimp tank?
Absolutely! Please send us an email to firstname.lastname@example.org with the information that is outlined below and we'll gladly send you over a few ideas for you.
Do you have a tank already? If so, what size is it and can you send us a picture?
If you don't have a tank, what kind of tank do you have in mind?
Where are you thinking of adding your tank? Hallway, office, bedroom, kitchen?
Have you kept shrimp before? If you have, what kind?
What kind of shrimp do you have in mind?
Do you have access to RO/DI water?
Will you do you maintenance on the tank or will you need us to do maintenance on it?
Any additional information you think is helpful.