WHERE WE SHIP
UNITED STATES (48 CONTIGUOUS STATES)
We strive to get your items to you as quickly as possible. Live orders will be shipped using USPS Priority 1-3 Day Delivery Please keep in mind this does not include handling time. For faster shipping, please email us at email@example.com and we can arrange that for your items. USPS First Class shipping is available. Keep in mind USPS First Class shipping is NOT recommended for shipping live plants. Our DOA policy does not cover items shipped via USPS First Class.
It is up to the buyer to determine if they would like a hot/cold pack for shipping. This option is available as a Shipping option on the Shipping page during your checkout. Please leave a note if you would like a Heat or Ice pack included.
- Aquariums or heavier items are shipped via Ground shipping. If you need faster shipping please email us.
Please allow 1-3 business day to process all orders.
ALASKA AND INTERNATIONAL CUSTOMERS
FREE SHIPPING PROMO
The free shipping promotion applies to all goods EXCLUDING aquariums, aquarium stands, co2 tanks, or sumps. If you have any questions please email us at firstname.lastname@example.org.
To ensure your aquarium is everything you expect, we request that you follow a few specific procedures when it arrives. We rarely have any damage to our orders, but occasionally some damage may occur.
Inspect the packaging before you sign for the delivery. The delivery driver may insist on your signature first, but you have the right to inspect the package.
You must inspect each package carefully and if there is any damage to any of the packaging, email email@example.com immediately. Take photos of the damage, box, aquarium, etc and send those along with your email.
Do not sign for the shipment until you have talked to an Aquarium Creation member. He or She will determine the best course of action to ensure your satisfaction. Again, please inspect each package regardless of anything the delivery driver may say to you.
Do not have someone else accept the shipment unless they are familiar with these procedures and what the aquarium will look like. IF A NEIGHBOR, RELATIVE, OR EMPLOYEE SIGNS FOR THE SHIPMENT AS BEING IN GOOD SHAPE, YOU LOSE THE SAME RIGHTS AS IF YOU HAD SIGNED FOR IT YOURSELF.
Hopefully, your merchandise will never be damaged. Aquarium Creation does everything possible to guarantee safe delivery of your aquarium. You can assure satisfaction by following these simple guidelines. If you have any questions regarding these procedures, please email us at firstname.lastname@example.org for more information.
Shipping of live orders may be postponed during severe weather or when Holiday delays are expected. This is for the safety and comfort of the animals and this policy is not flexible.
The standard guarantee on all animals shipped is to replace 100% of any D.O.A. (Dead On Arrival). Shipping price is non refundable or guaranteed in any way. Proof of D.O.A. is required within 1 hour of delivery in the form of a clear picture, in the unopened breather bag. Delay in the delivery of the package, beyond our control, caused by but not limited to weather, holiday, delays by the Carrier(USPS, UPS, FedEx, DHL, etc) are not be covered by our D.O.A. Failing to pickup or sign on the first delivery attempt, the buyer relinquishes the guarantee. Guarantee is not continuous, replacements can only be sent once. Canceled orders before shipping can choose different in-stock items, or an account credit toward your next purchase. Theft, damage, destruction, confiscation or other problems beyond our control are not guaranteed. If you have any issues, please contact us at email@example.com.
The standard guarantee on all plants shipped is to replace 100% of any D.O.A. (Dead On Arrival) or to receive store credit. Shipping price is non refundable or guaranteed in any way. Proof of D.O.A. is required within 1 hour of the delivery in the form of a clear picture, in the unopened container/bag or sealed source the plant arrived in. Delay in the delivery of the package, beyond our control, caused by but not limited to weather, holiday, delays by the Carrier(USPS, UPS, FedEx, DHL, etc) are not be covered by our D.O.A. Failing to pickup or sign on the first delivery attempt, the buyer relinquishes the guarantee. Guarantee is not continuous, replacements can only be sent once. Canceled orders before shipping can choose different in-stock items, or an account credit toward your next purchase. Theft, damage, destruction, confiscation or other problems beyond our control are not guaranteed. If you have any issues, please contact us at firstname.lastname@example.org.
How Will My Item Look?
While we strive to take the most accurate images of what your plant or shrimp will look like, please keep in mind no two items will look the same. Each one is unique and will look similar, but may not be the exact one pictured. If you have any questions please feel free to email us.
Returns and Exchanges
Returns are accepted within 30 days of delivery on dry goods only. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Please email us at firstname.lastname@example.org for any questions.