FAQ

Shipping & Policies

How soon do you ship?

Where do you ship?

Do you ship to Hawaii, Alaska and Internationally?

Free shipping promotion

Aquarium ordering and shipping

How do you package my shrimp?

How will my item look?

D.O.A

What is your DOA policy for animals?

What is your DOA policy on plants?

What is your DOA policy for pre-ordered shrimp?

Returns & Exchanges

How do I request a refund?

How do I request an exchange?

Miscellanous Information

Do you have any promotions or coupons?

Do you offer wholesale?

Can you help me setup a shrimp tank?

Do you support educational institutions and programs?

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